When pressure arises, communication can be difficult. Whether dealing with an emotional coworker, a distressed customer, or working under an extremely tight deadline, one thing becomes clear.
In order to effectively communicate under pressure, you must have emotional intelligence.
Having the ability to acknowledge your emotions and the emotions of others will enable you to calmly deal with responses, listen, and communicate effectively.
Check out this article on communicating under pressure, and let me know your thoughts on the importance of EQ! (Emotional Intelligence).